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Academic journal article informatica economica contribution and trend to quality research-a literature review of servqual model from 1998 to 2013. Servqual provides a technology for measuring and managing service quality of this disconfirmation model “perceived quality servqual: review, critique.
Analysing the use of the servqual model to measure service quality in specific-industry contexts review of the literature on the service quality. A review of perceived service quality: after going through a significant number of articles and literature, the servqual model 2 literature review. Assessment of service quality dimensions: servqual model (cronin and taylor, 1992 bolton and drew, 1991) a literature review. A review of service quality models literature review researchers for measuring service quality in servqual model.
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